Velvet Chang-Ng

With years of senior management experience behind her, Velvet was hand picked and commissioned to examine and to distill the essence of what constitutes excellent customer service and translate these values into teachable principles that could be taught, learned, imbibed and promulgated as a corporate culture. These customer service values and principles are so strongly ingrained that it intuitively guides her decisions and eventual course of actions. Today, these same values are still the anchors she depends on as she steers the waters in the real estate industry.